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Frequently Asked Questions
SHIPPING
What Shipping Methods Are Available?
We use locally available means of transport. These means of transport include Bodaboda, courier boy /girl, Handcart, Public Service Vehicles (PSV), Train, Aeroplane and commercial courier service providers. The means is dictated by 1. Location – Which transport means is economical viable in your area and how far are you from the seller. A buyer who resides in one locality as seller may prefer a Bodaboda or courier boy/girl while a buyer miles away will receive their goods through PSVs or commercial courier services 2. Product type – Items bought can be bulky, heavy, delicate, hazardous, valuable, perishable e.tc. Therefore highly perishable goods e.g. fish will require special delivery vans. Likewise, a carton of books won’t require specialized courier, a PSV will do. 3 Urgency – If goods bought are needed within shortest time possible, the quickest means of transport will be employed. 4. Buyer preference – customer is always right, therefore their wish is final 5. Cost effective – method employed must save on costs to avoid negating gains made by shopping remotely.
Do You Ship Internationally?
No. At this period in time, all our focus is in Kenya and therefore we ship within its borders only.
How Long Will It Take To Get My Package?
After it is shipped, the delivery speed varies based on where you live and your chosen shipping option. It is also dependent on the time the Carrier take to process it. The worst case scenario has been three days. We strive to deliver within 24 hours at most.
PAYMENT
What Payment Methods Are Accepted?
Mobile money is our de facto mode of payment. Currently we are processing Mpesa – Buy goods option. We are also working towards integrating other internationally acceptable payment methods (Visa, Paypal, and Stripe)
Is Buying On-Line Safe?
Shopping online is safe. However, safety is greatly influenced by how good you are at identifying potholes. Things that can help you not to be conned include:
1. Shopping from reputable websites: Check reviews and ratings to gauge the suitability of a certain platform.
2. Security – Check for secured websites. You can easily identify one by checking on website address. If there is padlock symbol in the address bar, then the website is secure.
3. Use strong passwords – create hard to guess password for your shopping account and make sure you don’t share them with anyone.
4. Honey pots- These are malicious popups and links that promise you heaven. Don’t click on them or provide your details to them, they are on phishing mission.
5. Don't pay directly to the seller – Online payment terms require you pay with order. Sometimes bad characters may masquerade as sellers ,after you pay them, they will disappear and they never pick your call again. Best practice is to pay through Nairobi deals marketplace checkout option. We will only release money to the vendor after order is fulfilled, if not, your money will be refunded to you.
Order & Returns
How do I place an Order?
It is as easy as saying 1, 2, and 3. Go to https://nairobideals.com/, then search for your item of choice. Click on it, you will be taken to product page. Read more about the item plus its reviews. Once satisfied you got the right product, click on “Add to Cart” or “Buy now”. If you click on “Buy Now”, you will be taken to checkout page. Fill in your billing details as required, then pay amount due and click on “Place Order”. Your order will be placed, next wait to hear from the seller.
If you click on “Add to cart”, selected item will be added in the shopping basket. You can continue shopping and adding other products to the cart. Once you are through with shopping, scroll to the top right hand corner of Nairobi deals website. Click on “View Cart” button. You will be taken to shopping basket page. Confirm contents picked and their quantities, then click on “Proceed to checkout”. Fill in your billing details as required, then pay amount due and click on “Place Order”. Your order will be placed, next wait to hear from the seller.
How Can I Cancel Or Change My Order?
Login to https://nairobideals.com. Scroll to the top Right hand corner. Locate User Account icon (Head shoulders). Point at it using mouse pointer, from the resulting drop-down menu select “Orders”. User dashboard will appear and you can cancel orders and ask refunds from provided options.
Do I need an account to place an order?
Yes. You need an account for you to place an order. We insist on this to enhance your shopping experience from placing the order to delivery. Without your user data, it will be hard for us to map you with your order more so when return/ exchange is required.
How Do I Track My Order?
Upon login to https://nairobideals.com, Scroll to the top Right hand corner. Locate User Account icon (Head shoulders). Point at it using mouse pointer, from the resulting drop-down menu select “Orders”. User dashboard will appear, click on “Orders”. From resulting window, you can track your order. Nairobi Deals marketplace also sends E-mail messages base on different stages of your order.
How Can I Return a Product?
The simple answer is yes. Our refund and exchange policy lasts 10 days. If 10 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Some types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases. Other non-returnable items include: Gift cards, Downloadable software products, some health and personal care items, the supply of goods made to your specifications or clearly personalized, the supply of goods which are, after delivery, according to their nature, inseparably mixed with other items.