Frequently Asked Questions
Orders
How do I place an order?
Browse products on NairobiDeals, select your preferred item, and click “Add to Cart” or “Buy Now.” Proceed to checkout, enter your details, and complete payment to place your order.
Do I need an account to place an order?
Yes. An account helps us process your order, track delivery, and manage returns or support requests efficiently.
Can I cancel or change my order?
You can cancel or request changes through your account dashboard under “Orders.” Requests are subject to the order status and vendor approval.
How do I track my order?
Log in to your account, go to “Orders,” and view the status of your purchase. You may also receive updates via email or phone.
Payments
What payment methods are accepted?
We currently support M-Pesa payments. Additional payment options such as card payments may be introduced in the future.
Is it safe to pay on NairobiDeals?
Yes. NairobiDeals provides a structured checkout process designed to protect buyers. Payments should always be made through the platform to ensure proper order tracking and support.
Should I pay the seller directly?
No. Always complete your payment through NairobiDeals. This ensures your transaction is recorded and helps protect you in case of disputes or delivery issues.
Delivery
How does delivery work?
Delivery is arranged based on your location, product type, and agreement with the seller. Vendors coordinate delivery using suitable transport options.
How long does delivery take?
Delivery timelines vary depending on location and product type. Most orders are delivered within 1–3 days, but timelines may vary.
Do you ship outside Kenya?
Currently, NairobiDeals operates within Kenya only.
About the Marketplace
Who am I buying from?
You are buying directly from independent vendors and suppliers listed on NairobiDeals.
What is NairobiDeals’ role?
NairobiDeals is a marketplace platform that connects buyers and sellers. We facilitate product discovery, ordering, and support, but products are supplied by vendors.
Can I contact the seller directly?
Yes. Sellers may contact you after order placement, and communication may also be facilitated through the platform.
Returns & Refunds
Can I return a product?
Yes. Returns are accepted within 10 days, provided the item is unused and in original condition. Some items are non-returnable depending on their nature.
What if I receive a damaged or wrong item?
You should report the issue as soon as possible. You may be eligible for a replacement or refund depending on the situation.
Where can I read full refund details?
Please refer to our Refund & Returns Policy for complete information.
Safety & Trust
How do I avoid scams?
Always complete transactions through NairobiDeals. Avoid direct payments outside the platform and only interact through verified communication channels.
What happens if a seller does not deliver?
You should contact support. NairobiDeals will review the situation and assist in resolving the issue where possible.
Are products verified?
Vendors are expected to provide accurate product information. Buyers are encouraged to review listings carefully and contact support if needed.